

The privacy of individuals, including our customers and clients, is of the utmost importance to Hot Water Experts. This includes information or opinions about you that we collect and record which reasonably could be used to identify you. Hot Water Experts adheres to the National Privacy Principles and the Privacy Act 1988 (Commonwealth).
This statement sets out our policies for managing personal information across the Hot Water Experts businesses operating in Western Australia.
If you are a Hot Water Experts customer we may have personal information about you for the purpose of supplying you with gas appliances and related services. We generally collect your name, address, telephone numbers and other contact details. We may also collect marketing data such as your age group, reason for purchasing our product, advertising and method of referral. We may obtain banking, credit card, email or other details as part of making business with us easier for you. We may also collect information about your credit worthiness and credit history.
Without contact details we cannot provide services to you. Generally, we collect, update and use personal information about you to enable us to carry on our business, including;
Generally, we collect personal information directly from you or a family household member will provide us with this information over the phone, through email, through the return of warranty cards or through our website. Sometimes a builder, architect, plumber, retail store, real estate agent or other person might refer this information to us. Sometimes you might be contacted by one of our Customer Service Representatives or Service Technicians requesting this information when booking service or maintenance calls.
We may also collect this information through marketing campaigns, such as offers for extended warranty or product upgrades. We may collect that information over the phone or Internet, in person (when you visit one of our show rooms) and when you write to us.
Hot Water Experts stores information in a combination of secure computer storage systems and paper-based files and other records. We have taken a number of steps to protect personal information we hold from misuse, loss and unauthorized access, modification or disclosure. We use generally accepted technology and security so that we are satisfied that your information is transmitted safely to us through the Internet or other electronic means.
We will take reasonable steps to securely destroy personal information when we no longer need it.
Generally, we may disclose personal information about you in the following circumstances;
Hot Water Experts is committed to maintain accurate, timely and appropriate information about our customers, consumers, clients and web-site users. We will take reasonable steps to make sure the personal information we collect is accurate, complete and up-to-date.
So long as your request for your personal information is in accordance with the National Privacy Principals, then we will give you access to that information. We may charge a fee for retrieving this information (we will inform you of the fee before providing the information). Your initial queries should be directed to our stores which can be contacted via email, addresses shown in the contacts page or phone 1300 558 036.
Inaccurate information will be corrected upon receiving advice to this effect from you. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you.
Please note that there are some circumstances set out in the Privacy Act where we may refuse your request. If we refuse to provide you with access or correct the personal information held about you by us then we will give you our reasons for such refusal.
We will promptly acknowledge and investigate any complaints about our Privacy Policy or the collection, use or safe disposal destruction of your personal information. Your complaint should be directed to our Privacy Officer whose contact details are listed below.
We may update our policies and this Privacy Statement from time to time.
If you have any questions about our policies, or if you wish to update or access the information we hold about you or wish to make a complaint, please contact our stores on 1300 558 036, or write to us at:
Hot Water Experts,
P.O. Box 647, MORLEY
WA 6943